Refunds and Returns Policy

Effective Date: 18 July 2024

1. Returns Process

We want you to be completely satisfied with your purchase from Battery Wholesale. If you are not entirely happy with your order, we offer a straightforward returns process to ensure your peace of mind.

2. Eligibility for Returns

  • Damaged or Faulty Products: If you receive a damaged or faulty product, please contact us immediately at [email protected] or call us at 01618397566. We will arrange for a replacement or refund as per your preference.

  • Change of Mind: We understand that sometimes you may change your mind. You may return unopened and unused products within 30 days of delivery for a full refund. Please note, return shipping costs are the responsibility of the customer.

3. Initiation of Returns

To initiate a return, please follow these steps:

  • Step 1: Contact our customer service team at [email protected] or call us at 01618397566 to request a Return Authorization (RA) number.

  • Step 2: Pack the item securely in its original packaging, if possible, and include the RA number on the package.

  • Step 3: Ship the item to the following address:

    Clearance Trade Centre LTD
    1-2 Caroline Street
    Manchester, M7 1SS
    United Kingdom

4. Refund Process

  • Refunds will be processed within 14 days of receiving the returned item.
  • We will issue the refund to the original payment method used during the purchase.
  • Please note that shipping costs are non-refundable unless the return is due to our error or a defective product.

5. Conditions for Returns

  • Products must be returned in their original packaging and in unused condition.
  • We reserve the right to refuse returns that do not meet these criteria.

6. Contact Information

For any questions or concerns regarding our Refunds and Returns Policy, please contact us at:

Email: [email protected]
Phone: 01618397566
Address: 1-2 Caroline Street, Manchester, M7 1SS, United Kingdom

7. Policy Changes

Clearance Trade Centre LTD reserves the right to update or modify this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting on our website.